Using the regular remote session via TeamViewer extension, the technicians can gain access to devices with a display like a workstation or mobile phone and fix any issues with them. On the other hand, technicians can use pilot sessions to provide support for devices that do not have display units like network devices, printers, etc by using image streaming via a mobile camera.
Zoho Corporation 4141 Hacienda Drive, Pleasanton, CA 94588
As the IT management division of Zoho Corporation, ManageEngine prioritizes flexible solutions that work for all businesses, regardless of size or budget.
ManageEngine crafts comprehensive IT management software with a focus on making your job easier. Our 120 award-winning products and free tools cover everything your IT needs. From network and device management to security and service desk software, we're bringing IT together for an integrated, overarching approach to optimize your IT.
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Hello,
I would recommend you to try TeamViewer. It would add a lot more value to your ServiceDesk Plus account.
You can install the app in just two easy steps. Click on 'Install now' button.
Sincerely, null
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