This integration enhances the existing connection between ServiceDesk Plus On-Demand and Site24x7. Currently, when Site24x7 detects a monitor downtime, it automatically generates a ticket in ServiceDesk Plus, with subsequent status updates added as notes. This extension significantly expands this functionality by providing direct control from within ServiceDesk Plus. Users can now:
Trigger IT Automation: Initiate pre-defined automation workflows directly from ServiceDesk Plus in response to monitoring alerts.
Manage Monitor Status: Directly mark monitors as being in maintenance or experiencing downtime from the ServiceDesk Plus interface.
Essentially, this upgrade transforms a passive alert system into an active management platform, allowing users to take immediate, automated, and direct action on Site24x7 monitoring events from within ServiceDesk Plus.
Zoho Corporation 4141 Hacienda Drive, Pleasanton, CA 94588
As the IT management division of Zoho Corporation, ManageEngine prioritizes flexible solutions that work for all businesses, regardless of size or budget.
ManageEngine crafts comprehensive IT management software with a focus on making your job easier. Our 120 award-winning products and free tools cover everything your IT needs. From network and device management to security and service desk software, we're bringing IT together for an integrated, overarching approach to optimize your IT.
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Hello,
I would recommend you to try Site24x7 for ServiceDesk Plus. It would add a lot more value to your ServiceDesk Plus account.
You can install the app in just two easy steps. Click on 'Install now' button.
Sincerely, null
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